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PRIVACY POLICY — WICKED WIRES JEWELLERY

Last Updated Aug 2026

Wicked Wires Jewellery respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, browse our products, make a purchase, contact us, book a consultation or enquire about a jewellery commission.

Wicked Wires Jewellery currently sells products and provides services within the United Kingdom.

This Privacy Policy is intended to comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK data protection and privacy requirements.

1. WHO WE ARE (DATA CONTROLLER)

Wicked Wires Jewellery is a UK-based sole-trader jewellery business.

For the purposes of UK data protection law, Wicked Wires Jewellery is the data controller responsible for your personal data.

Email: revwrapz@hotmail.com

Postal address:

17 Coolinge Road
Upper Maisonette
Folkestone
CT20 1EW
United Kingdom

If you have any questions about how we use your personal data, please contact us using the details above.

2. PERSONAL DATA WE MAY COLLECT

Depending on how you interact with our website and services, we may collect the following categories of personal data.

Identity and Contact Information

This may include:

  • your name;

  • billing address;

  • delivery address;

  • email address;

  • telephone number, where provided;

  • customer account information, if you create an account; and

  • information you provide when communicating with us.

Order and Transaction Information

This may include:

  • details of products or gemstones purchased;

  • order number;

  • order date;

  • delivery information;

  • purchase value;

  • returns and refund information; and

  • information relating to a jewellery commission or consultation.

Payment Information

We currently accept payments through:

  • Wix Payments / card payments, including supported major card brands; and

  • PayPal.

Payment information is processed by the relevant payment provider to authorise and complete your transaction, prevent fraud and comply with applicable financial and legal requirements.

We do not intentionally store customers' full payment card numbers or card security codes on our own systems.

Payment providers may process your information in accordance with their own privacy policies and terms.

Technical and Website Usage Information

When you visit our website, certain technical information may be collected automatically by Wix and other services we use.

This may include:

  • IP address;

  • browser type and version;

  • device type;

  • operating system;

  • approximate location derived from technical information;

  • pages visited;

  • products viewed;

  • referring website or source;

  • time spent on pages;

  • interactions with the website; and

  • information about how you use and navigate the website.

Some of this information may be collected through cookies and similar technologies, depending on the type of cookie and your preferences.

Marketing and Communication Information

If you choose to subscribe to marketing communications, we may collect:

  • your email address;

  • your marketing preferences; and

  • information about your interactions with our communications.

We may also retain correspondence you send to us, including enquiries, commission discussions, customer service communications and accessibility requests.

Consultation and Commission Information

If you enquire about or book a jewellery consultation or commission, you may voluntarily provide information necessary for us to understand your requirements.

This may include:

  • design preferences;

  • jewellery specifications;

  • gemstone preferences;

  • sizing information;

  • budget information;

  • information about an existing piece of jewellery;

  • appointment details; and

  • other information you choose to provide as part of the consultation or commission process.

Please only provide information that is relevant to your enquiry or commission.

3. HOW WE COLLECT YOUR PERSONAL DATA

  • We may collect personal data in several ways.

  • Directly from you

  • You may provide information when you:

  • create a customer account;

  • place an order;

  • enter information during checkout;

  • contact us;

  • submit an enquiry;

  • book a consultation;

  • request a commission;

  • subscribe to marketing communications;

  • communicate with us about an order; or

  • provide feedback or a review.

  • Automatically through the website

  • Wix may automatically collect certain technical and usage information when you browse our website.

  • This may occur through cookies and similar technologies, depending on the type of cookie and your cookie preferences.

  • From payment providers

  • When you choose Wix Payments/card payments or PayPal, the relevant payment provider may provide us with information necessary to confirm your payment and fulfil your order.

4. WHY WE USE YOUR PERSONAL DATA

  • We only use your personal data where we have a lawful basis for doing so under the UK GDPR.

  • To perform a contract

  • We use your information where necessary to:

  • process and fulfil orders;

  • process or confirm payments;

  • arrange delivery;

  • provide customer service;

  • manage returns and refunds;

  • provide commissioned jewellery services;

  • arrange consultations; and

  • communicate with you about an order or service you have requested.

  • To comply with legal obligations

  • We may process personal data where necessary to comply with our legal obligations, including requirements relating to:

  • accounting;

  • taxation;

  • financial records;

  • consumer protection;

  • fraud prevention; and

  • other applicable legal requirements.

  • Legitimate interests

  • We may process personal data where this is necessary for our legitimate interests and those interests are not overridden by your rights.

  • This may include:

  • operating and improving our website;

  • managing our business;

  • maintaining website security;

  • preventing fraud and misuse;

  • handling customer enquiries;

  • maintaining business records;

  • improving our products and services; and

  • establishing, exercising or defending legal claims.

  • Consent

  • Where consent is required, we will ask for your consent before processing your personal data.

  • This may include certain:

  • marketing communications; and

  • non-essential cookies or similar technologies.

  • Where processing is based on consent, you can withdraw your consent at any time.

  • Withdrawing consent does not affect the lawfulness of processing carried out before you withdrew it.

5. WIX AND OUR WEBSITE

  • Our website and online shop are operated using Wix.

  • Wix provides the website infrastructure and e-commerce functionality that allows us to display products, process orders, manage customer accounts and provide other website services.

  • Wix may process personal data on our behalf and may also process certain information as an independent data controller for its own purposes.

  • Wix may use cookies and similar technologies to provide website functionality, security and other services.

  • Further information about how Wix processes personal data is available in Wix's own privacy documentation.

6. PAYMENT PROCESSING

  • We currently offer payment through Wix Payments/card payments and PayPal.

  • Wix Payments / Card Payments

  • Card payments are processed through the payment services available through Wix.

  • Payment information is processed by the relevant payment service provider to authorise and complete transactions, prevent fraud and comply with applicable financial and legal requirements.

  • We do not intentionally store customers' complete payment card details on our own systems.

  • PayPal

  • If you choose PayPal at checkout, your payment is processed by PayPal.

  • PayPal may process personal information in accordance with its own privacy policy and terms.

  • We receive information necessary to confirm your payment and fulfil your order, but we do not intentionally store your complete PayPal login credentials or full payment card details.

7. WIX BOOKINGS AND CONSULTATIONS

  • We use Wix Bookings to manage appointments for our jewellery consultation services.

  • When you book a consultation, Wix may process information such as:

  • your name;

  • email address;

  • telephone number, where provided;

  • appointment date and time;

  • booking details; and

  • information you enter into the booking form.

  • We use this information to manage your appointment, communicate with you about the consultation and provide the requested service.

  • Our initial consultation may be provided free of charge. Where you subsequently book a paid consultation, payment and transaction information may also be processed through the applicable payment provider.

  • If you provide information about your jewellery requirements, design ideas, gemstone preferences, measurements or commission requirements during a consultation, we may retain that information where reasonably necessary to provide the requested service and manage our business relationship with you.

8. COOKIES AND ANALYTICS

  • Our website uses cookies and similar technologies.

  • Some cookies are essential for the website to operate properly. These may be required for functions such as:

  • shopping baskets;

  • checkout;

  • customer account functionality;

  • security; and

  • necessary website settings.

  • Where required, we will ask for your consent before placing non-essential cookies.

  • Google Analytics

  • We do not currently use Google Analytics on our website.

  • If we introduce Google Analytics or another non-essential analytics service in the future, we will update this Privacy Policy and our cookie settings as appropriate.

9. WHO WE MAY SHARE YOUR PERSONAL DATA WITH

  • We may share personal data with trusted third parties where necessary to operate our business and provide our products and services.

  • These may include:

  • Wix, which provides our website and e-commerce platform;

  • Wix Payments and relevant payment-processing providers, to process card payments;

  • PayPal, where you choose PayPal as your payment method;

  • delivery and postal providers, where necessary to deliver your order;

  • Wix Bookings, to manage consultation appointments;

  • website technology and security providers;

  • professional advisers, where necessary;

  • fraud-prevention providers; and

  • government authorities or law-enforcement bodies where we are legally required to provide information.

  • We do not sell your personal data.

  • We only share information that is reasonably necessary for the relevant purpose.

10. INTERNATIONAL DATA TRANSFERS

  • Although Wicked Wires Jewellery is based in the UK and currently sells only within the UK, some of the third-party service providers we use may process or store personal data outside the UK.

  • For example, Wix, PayPal and other technology providers may use infrastructure or service providers located in other countries.

  • Where personal data is transferred outside the UK, we will take appropriate steps to ensure that the transfer is made in accordance with applicable UK data protection law.

  • This may include relying on:

  • UK adequacy regulations;

  • appropriate safeguards such as the UK International Data Transfer Agreement or UK Addendum; or

  • another lawful transfer mechanism recognised under UK data protection law.

11. HOW WE PROTECT YOUR DATA

  • We take reasonable technical and organisational measures to protect personal data against:

  • unauthorised access;

  • accidental loss;

  • misuse;

  • alteration; and

  • unauthorised disclosure.

  • Our website is hosted through Wix, which provides security measures for its platform and infrastructure.

  • Payment information is processed through the relevant payment providers rather than being intentionally stored by Wicked Wires Jewellery.

  • However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

12. HOW LONG WE KEEP YOUR DATA

  • We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including where necessary to:

  • fulfil an order;

  • provide a service;

  • manage customer relationships;

  • resolve disputes;

  • maintain financial and accounting records;

  • comply with legal obligations; or

  • establish, exercise or defend legal claims.

  • Financial and transaction records may need to be retained for the periods required by UK tax and accounting law.

  • Different types of personal data may therefore be retained for different periods.

  • When personal data is no longer required, we will take reasonable steps to securely delete or anonymise it.

13. YOUR DATA PROTECTION RIGHTS

  • Under the UK GDPR, you may have rights including:

  • Right of access

  • You can request a copy of the personal data we hold about you.

  • Right to rectification

  • You can ask us to correct inaccurate or incomplete personal data.

  • Right to erasure

  • In certain circumstances, you can ask us to delete your personal data.

  • Right to restrict processing

  • In certain circumstances, you can ask us to restrict how we use your personal data.

  • Right to object

  • You may have the right to object to certain processing, including processing based on legitimate interests and certain forms of direct marketing.

  • Right to data portability

  • In certain circumstances, you can request your personal data in a structured, commonly used and machine-readable format.

  • Right to withdraw consent

  • Where we rely on consent, you can withdraw that consent at any time.

  • To exercise any of these rights, please contact us using the details in Section 15.

  • We may need to verify your identity before fulfilling certain requests.

14. MARKETING COMMUNICATIONS

  • We will only send marketing communications where we have a lawful basis to do so.

  • Where consent is required, you can unsubscribe at any time by using the unsubscribe facility included in our marketing emails or by contacting us.

  • You can also contact us if you no longer wish to receive marketing communications.

  • We will continue to send essential service communications where necessary, such as information relating to an order, payment, delivery, return or other service you have requested.

15. CONTACT US ABOUT YOUR PERSONAL DATA

  • If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact:

  • Wicked Wires Jewellery

  • Email: revwrapz@hotmail.com

  • Postal address:

  • 17 Coolinge Road
    Upper Maisonette
    Folkestone
    CT20 1EW
    United Kingdom

  • We aim to respond to valid data protection requests within the time period required by applicable data protection law.

16. COMPLAINTS

  • If you have concerns about how we have handled your personal data, please contact us first so that we have an opportunity to address your concerns.

  • You also have the right to complain to the UK's data protection regulator:

  • Information Commissioner's Office (ICO)

  • The ICO provides information about your data protection rights and how to make a complaint.

  • Further information about making a complaint is available from the ICO.

17. CHANGES TO THIS PRIVACY POLICY

  • We may update this Privacy Policy from time to time to reflect changes to our business, website, payment providers, technology or legal requirements.

  • When we make changes, we will update the "Last updated" date at the top of this policy.

  • We recommend checking this page periodically for the latest version.

  • Last updated: August 2026

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