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Terms & Conditions

Last updated: 17 september 2026

1. About Us

This website is owned and operated by Peter Patrick, a sole trader trading as Wicked Wires Jewellery.

Trading name: Wicked Wires Jewellery
Proprietor: Peter Patrick
Email: wickedwiresjewellery@gmail.com

These Terms and Conditions explain the terms on which you may use our website, purchase our products and book our services.

Please read these Terms carefully before placing an order or booking a service. By completing a purchase or booking through our website, you agree to be bound by these Terms.

Nothing in these Terms affects your statutory rights as a consumer.

2. Our Products and Services

Wicked Wires Jewellery offers:

  • Handmade one-of-a-kind .925 sterling silver jewellery featuring Australian opals.

  • A hand-curated collection of .925 sterling silver jewellery sourced from selected UK wholesalers.

  • Loose Australian opals available either to purchase as loose stones or to use in a bespoke jewellery commission.

  • An initial 60-minute consultation for customers considering commission work, provided free of charge.

  • Additional online jewellery consultations charged at £20 per hour.

The availability of products and services may change. Product images, descriptions, dimensions and colours are provided as accurately as reasonably possible.

Because opals are natural stones, their colour, pattern and play-of-colour may vary under different lighting conditions and when viewed on different screens.

Handmade products are individually crafted and may display small variations or minor artisanal irregularities. These characteristics are part of the handmade nature of the item and are not necessarily defects. This does not affect your rights where an item is faulty, damaged or not as described.

3. Eligibility to Purchase or Book

You must be at least 18 years old and legally capable of entering into a binding contract to place an order or book a paid service through this website.

You are responsible for ensuring that the information you provide during checkout or booking is accurate and complete.

4. Product Information and Hallmarking

Customers should read the complete product description, measurements, materials, sizing information and any notices displayed on the product page before purchasing.

Handmade sterling silver pieces currently offered by Wicked Wires Jewellery weigh less than the UK compulsory hallmarking threshold of 7.78 grams for silver and may therefore legally be sold without a hallmark.

Products will be described as sterling silver only where this description is appropriate. Jewellery will be hallmarked where required by UK law.

Further information is available on our Hallmarking Information page and in the official Dealer’s Notice linked on our website.

5. Prices and Payment

All prices are shown in pounds sterling (£).

Wicked Wires Jewellery is not currently registered for VAT, and VAT is therefore not separately charged.

The total amount payable, including delivery charges, will be displayed before you complete checkout.

Payment must be made using one of the payment methods available at checkout. Payment is taken when the order is placed unless otherwise stated.

We may change our prices at any time, but changes will not affect orders that have already been accepted.

If a product is listed with an obvious pricing or description error, we may contact you before accepting or dispatching the order. You may choose to proceed at the correct price or cancel the order for a full refund.

5A. EGIFT CARDS

Wicked Wires Jewellery eGift Cards are issued in pounds sterling and can be redeemed through wicked-wires.co.uk towards eligible jewellery, loose Australian opals and paid Online Jewellery Consultations.

For a bespoke commission, an eGift Card may be applied towards the selected opal and finished piece where this has been agreed with us in advance. Please contact us before redeeming an eGift Card towards a bespoke commission.

eGift Cards cannot be used to purchase another gift card. Only one eGift Card can be applied to each order.

If the order value exceeds the available eGift Card balance, the remaining amount can be paid using another available payment method. Any unused balance will remain available on the eGift Card.

Our eGift Cards do not expire.

eGift Cards cannot be exchanged for cash, and no cash change will be provided. This does not affect the purchaser’s or recipient’s statutory rights.

The purchaser may cancel an unused eGift Card within 14 days of purchase by contacting us and providing the order details. After the 14-day cancellation period, or once any part of the eGift Card balance has been redeemed, we do not provide change-of-mind refunds except where required by law.

The purchaser is responsible for checking that the recipient’s contact details are correct. If incorrect details have been entered, please contact us as soon as possible and we will assist where reasonably possible.

6. Orders and Contract Formation

By completing checkout, you are offering to purchase the products in your order.

You will receive an automated confirmation after placing an order. If we cannot accept or fulfil the order—for example, because an item is unavailable, a payment has not been authorised or an obvious pricing error has occurred—we will notify you and refund any payment already taken.

Many products are unique or one-of-a-kind. Placing an item in your basket does not reserve it, and an item may remain available to other customers until checkout has been completed successfully.

7. UK Delivery

We currently accept and deliver orders only to addresses within the United Kingdom. We do not currently offer international shipping.

Orders are sent using Royal Mail Special Delivery Guaranteed by 1pm, with a signature required upon delivery.

Current delivery charges are:

  • Parcels weighing up to 100 g: £9.95

  • Parcels weighing over 100 g and up to 500 g: £10.95

The applicable delivery charge will be shown during checkout.

Delivery estimates apply from dispatch and may be affected by weekends, bank holidays, severe weather, Royal Mail disruption or circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address. Please contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed after an order has been dispatched.

Responsibility for the goods passes to you when the parcel is delivered to you or to a person identified by you to receive it.

8. Cancellation and Returns for Standard Products

This section applies to eligible products purchased online, including:

  • Hand-curated jewellery.

  • Ready-made handmade one-off jewellery.

  • Loose Australian opals purchased as loose, unmounted stones.

You have the right to cancel your order without giving a reason from the date the order is placed until 14 days after the day on which you receive the goods.

To exercise this right, you must clearly notify us of your decision to cancel by email or through our website contact form within that 14-day period.

After notifying us, you must return the goods within a further 14 days. We will provide the appropriate return address when you contact us.

Unless the item is faulty, damaged or not as described:

  • You are responsible for the cost of returning it.

  • You are responsible for ensuring it is packaged securely.

  • We strongly recommend using an insured and trackable postal service and retaining proof of postage.

You may examine an item as you reasonably would in a shop. We may reduce the refund to reflect any loss in value caused by handling beyond what is reasonably necessary to establish the item’s nature, characteristics and suitability.

Returned jewellery should be unworn, unaltered and returned with its original packaging and any supplied accessories.

Loose opals must be returned unmounted, unset, unaltered and undamaged. Mounting, cutting, polishing, drilling, reshaping or otherwise altering a loose opal goes beyond reasonable examination and may remove or substantially reduce its return value.

9. Return of Earrings

Earrings may be returned under the normal online cancellation provisions unless they were supplied in sealed hygiene packaging and that seal has been broken after delivery.

This restriction does not apply where earrings are faulty, damaged or not as described.

10. Refunds

Where you validly cancel an eligible online product order, we will refund:

  • The price paid for the returned product.

  • The standard outbound delivery charge where the whole order is cancelled, as required by law.

Refunds will be made using the original payment method.

We may withhold the refund until we have received the returned goods or you provide evidence that they have been sent back, whichever occurs first.

The refund will be issued without undue delay and no later than 14 days after receiving the returned goods or satisfactory evidence that they have been returned.

Any deduction for excessive handling will be explained to you.

11. Faulty, Damaged or Incorrect Products

Products must be as described, of satisfactory quality and fit for their normal purpose.

Please contact us promptly if an item arrives faulty, damaged, incorrect or not as described. Where appropriate, please provide your order details and clear photographs showing the issue.

Your remedies will depend on the circumstances and may include a repair, replacement, price reduction or refund in accordance with the Consumer Rights Act 2015.

Wicked Wires Jewellery will cover reasonable return costs where an item is confirmed to be faulty, damaged, incorrect or not as described. We will also cover the cost of sending any agreed replacement or repaired item to you.

Nothing in these Terms limits your statutory rights.

12. Bespoke Commissions

Bespoke commission work is jewellery created or altered to a customer’s individual requirements. This may include jewellery made using a loose opal selected by the customer.

The design, materials, estimated price, deposit, expected timescale and any other important specifications will be discussed and agreed before physical production begins.

A material deposit may be required before materials are sourced or physical work begins. Once specially requested materials have been sourced, or production of the personalised item has begun, the deposit is non-refundable because it is committed to the bespoke work.

This does not affect your rights if we fail to provide the agreed commission, or if the finished item is faulty, not as described or does not conform to the specifications agreed between us.

Bespoke or clearly personalised products are excluded from the standard 14-day change-of-mind cancellation right once the work has been undertaken in accordance with the customer’s individual instructions.

Any customer-requested changes after a design has been agreed may affect the price and completion time. Additional work will not be undertaken without explaining and agreeing any additional charge with the customer.

13. Consultations and Other Services

The initial scheduled consultation for a proposed jewellery commission lasts up to 60 minutes and is free of charge.

Separate or additional jewellery consultation time is charged at £20 per hour, as shown when booking or agreed with the customer beforehand.

For paid services booked online, you normally have 14 days from the date of booking to cancel.

If you expressly ask us to begin providing a paid service during that cancellation period and then cancel after the service has begun, you may be required to pay a proportionate amount for the service already provided.

Once a paid consultation has been fully provided at your request, the consultation fee is non-refundable, except where the service was not provided with reasonable care and skill or where another statutory remedy applies.

Cancelling a consultation does not automatically cancel a separate product order or commission agreement. Please clearly identify everything you wish to cancel when contacting us.

14. Jewellery Care and Customer Alterations

Customers are responsible for following any care guidance supplied with a product or published on our website.

Opals and sterling silver jewellery should be protected from unsuitable chemicals, excessive force, impacts and inappropriate cleaning methods.

We are not responsible for damage caused after delivery by misuse, accidental damage, failure to follow care instructions, third-party repairs or alterations, or normal wear and tear.

This section does not apply where the damage results from an inherent fault that existed at the time of delivery.

15. Intellectual Property

The Wicked Wires Jewellery name, logo, original website text, original photography, graphics and original jewellery designs are owned by or licensed to Peter Patrick trading as Wicked Wires Jewellery.

You may view and use the website for personal, non-commercial purposes. You must not reproduce, distribute, modify, sell or commercially exploit our protected content without prior written permission.

Third-party trademarks, software and other content remain the property of their respective owners.

16. Website Availability and User Accounts

We may update, suspend or withdraw parts of the website where reasonably necessary, including for maintenance, security or operational reasons.

We do not guarantee that the website will always be available without interruption or error.

We may suspend or close a customer account where we reasonably believe it is being used fraudulently, unlawfully, to interfere with the website or in material breach of these Terms.

Customers may request closure of their account by contacting us. Personal information will be handled in accordance with our Privacy Policy and applicable legal retention requirements.

17. Liability

We do not exclude or limit liability where it would be unlawful to do so. This includes liability for:

  • Death or personal injury caused by negligence.

  • Fraud or fraudulent misrepresentation.

  • Breach of your statutory rights relating to products or services.

  • Any other liability that cannot legally be excluded or limited.

We are responsible for losses that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.

We are not responsible for losses that were not reasonably foreseeable when the contract was made, or for business losses suffered by a customer purchasing wholly or mainly for business purposes, except where liability cannot legally be excluded.

18. Events Outside Our Reasonable Control

We are not responsible for delays or failures caused by circumstances outside our reasonable control, such as severe weather, postal disruption, transport disruption, power failures or failures affecting essential online services.

If such an event materially delays an order or service, we will contact you where reasonably possible and take appropriate steps to minimise the effect. Your statutory cancellation rights remain unaffected.

19. Privacy and Marketing Communications

Personal information is handled in accordance with our Privacy Policy.

We will send transactional messages where necessary to process orders, payments, deliveries, bookings, cancellations or customer enquiries.

We will send promotional emails only where permitted by law, including where you have provided the necessary consent. You can unsubscribe using the link in a marketing email or by contacting us.

20. Changes to These Terms

We may update these Terms from time to time, for example to reflect changes to our products, services, delivery arrangements or applicable law.

The Terms applying to an order or booking will be those in force when that order or booking is made. Changes will not retrospectively alter an existing contract.

The current version and its last-updated date will be published on this page.

21. Governing Law and Disputes

These Terms are governed by the laws of England and Wales.

If you are a consumer living elsewhere in the United Kingdom, you retain the benefit of any mandatory protections provided by the law applicable where you live and may bring proceedings in the courts available to you under applicable law.

If you have a complaint, please contact us first using the contact details in Section 1 so that we can try to resolve the matter.

Nothing in these Terms affects your statutory consumer rights.

22. CONTACT US

 

If you have any questions about these Terms and Conditions, an order, a return or refund, a booking, or wish to make a complaint, please contact us using the details below:

Trading name: Wicked Wires Jewellery
Proprietor: Peter Patrick
Business address: 17 Coolinge Road, Upper Maisonette, CT20 1EW, Folkestone
Email: wickedwiresjewellery@gmail.com
Telephone: 07477706377

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