SHIPPING POLICY — WICKED WIRES JEWELLERY
Last updated: August 2026
Thank you for choosing Wicked Wires Jewellery.
We take particular care when packaging and sending our handmade sterling silver jewellery and Australian opal gemstones. Because many of our pieces are one-of-a-kind and may contain valuable or delicate gemstones, we use tracked and signed delivery services for UK orders.
This Shipping Policy applies to orders delivered within the United Kingdom.
1. PROCESSING AND DISPATCH TIMES
our dispatch time depends on the type of item you purchase.
Hand-Curated Collection
These are ready-to-wear pieces that have already been completed and are held in our studio.
Orders containing these items are normally dispatched within:
1–2 working days
after your order has been received and payment has been successfully processed.
Handmade Collection
Completed handmade pieces that are listed as available for immediate purchase are normally dispatched within:
1–2 working days
after your order has been received and payment has been successfully processed.
Loose Australian Opals
Loose Australian opals that are listed as available for immediate purchase are normally dispatched within:
1–2 working days
after your order has been received and payment has been successfully processed.
Made-to-Order and Commission Work
Made-to-order jewellery and bespoke commission pieces are handcrafted specifically for you.
The estimated production and dispatch timeframe will be discussed and agreed with you before production begins.
Because bespoke jewellery can involve individual design decisions, gemstone sourcing, casting, fabrication and setting, the timeframe may vary depending on the complexity of the commission and availability of materials.
We will keep you informed of the expected timeframe.
2. ORDERS CONTAINING MULTIPLE ITEMS
If your order contains a combination of ready-to-dispatch items and a made-to-order or commissioned item, we will normally dispatch the complete order together once all items are ready.
If you would prefer an available item to be dispatched separately before your commission is completed, please contact us.
We will confirm whether separate dispatch is possible and whether an additional delivery charge applies before arranging this.
3. UK DELIVERY
We currently deliver to addresses within the United Kingdom.
Because we sell sterling silver jewellery and Australian opal gemstones, we use a tracked and signed delivery service for our jewellery and gemstone orders.
Royal Mail Special Delivery Guaranteed by 1pm™
Delivery charge up to 100g: £9.95
Delivery charge 100g-500g: £10.95
Orders are normally dispatched within the processing times stated above.
Once dispatched, Royal Mail Special Delivery Guaranteed by 1pm is normally intended to arrive by 1pm on the next working day, subject to Royal Mail's service conditions and any circumstances affecting the delivery network.
A signature is normally required upon delivery.
You will receive tracking information when your order has been dispatched.
4. HIGH-VALUE ORDERS
For higher-value jewellery and gemstone orders, we take additional care to ensure that the delivery service and compensation level selected are appropriate for the value of the parcel.
Where necessary, we may use a Royal Mail Special Delivery service or another suitable tracked and signed delivery service with an appropriate compensation level.
For particularly high-value orders, we may contact you before dispatch to confirm the delivery arrangements
5. PACKAGING AND DISCREET SHIPPING
Jewellery and gemstones are packaged securely to minimise the risk of damage during transit.
Where appropriate, our parcels are sent in discreet outer packaging. We do not generally identify the contents as jewellery, silver or opals on the exterior of the parcel.
Our packaging may include the jewellery box or presentation packaging shown or described with your order, together with additional protective outer packaging suitable for postal transit.
6. TRACKING YOUR ORDER
Once your order has been dispatched, we will provide tracking information where the delivery service provides tracking.
Please use the tracking information to monitor the progress of your delivery.
If tracking indicates that there is a problem with your delivery, please contact us as soon as possible.
7. DELAYED, LOST OR DAMAGED DELIVERIES
We take responsibility for ensuring that your order is delivered in accordance with your statutory consumer rights.
If your parcel appears to be delayed, lost or damaged in transit, please contact us.
We may need to contact the delivery provider and open an investigation.
Please retain the packaging if your parcel arrives damaged, as photographs and packaging may be required when investigating a delivery problem.
If an order is confirmed as lost or damaged in transit, we will work with you to provide the appropriate remedy in accordance with your statutory rights.
This may include a replacement, repair or refund depending on the circumstances and the availability of the item.
For one-of-a-kind jewellery or gemstones that cannot be replaced, an appropriate refund may be provided where required.
Nothing in this Shipping Policy limits or excludes your statutory rights.
8. DELIVERY ADDRESS
Please make sure that your delivery address is correct before completing your order.
We are not responsible for delays caused by an incorrect or incomplete address supplied by the customer, although we will make reasonable efforts to assist where possible.
If you realise that you have entered an incorrect delivery address, please contact us as soon as possible.
Once an order has been dispatched, we may not be able to change the delivery address.
9. FAILED OR MISSED DELIVERY
A signature may be required for delivery.
If nobody is available to receive the parcel, the delivery provider may leave instructions for collection or arrange another delivery attempt.
Please follow the delivery provider's instructions promptly.
If a parcel is returned to us because it could not be delivered, please contact us so that we can arrange redelivery.
Additional delivery charges may apply where the failed delivery resulted from an incorrect address or circumstances within the customer's control.
This does not affect your statutory consumer rights.
10. DELIVERY TIMES AND STATUTORY RIGHTS
We aim to dispatch orders within the timeframes stated above.
For ready-to-dispatch products, the estimated dispatch time is stated on this Shipping Policy and/or the relevant product page.
For made-to-order and bespoke commission pieces, the expected production and dispatch timeframe will be agreed with you.
Where a specific delivery date or period has been agreed with you, we will make reasonable efforts to meet it.
Nothing in this Shipping Policy affects your statutory rights where goods are not delivered within the time required by law or within an agreed delivery period.
11. RETURNS AND SHIPPING
Our separate Returns & Refund Policy explains your rights to cancel an eligible order and the arrangements for returning goods.
Where you exercise your statutory cancellation rights, return delivery costs are generally your responsibility unless we have agreed otherwise or the goods are faulty, damaged or otherwise do not conform to the contract.
Where an item is faulty or damaged, please contact us before returning it so that we can provide appropriate return instructions.
Please do not send valuable jewellery or gemstones back to us without first contacting us.
12. BESPOKE AND COMMISSIONED JEWELLERY
Bespoke and commissioned jewellery may involve individually sourced gemstones, materials and designs created specifically for you.
The expected production and dispatch timeframe will be discussed during the commission process.
Because each commission is different, we will provide an estimated timeframe before production begins and keep you informed if circumstances arise that materially affect the expected completion date.
Our Returns & Refund Policy explains the cancellation arrangements applicable to bespoke and commissioned work.
13. CONTACT US
If you have a question about delivery, tracking, a delayed parcel or a commission timeframe, please contact:
Wicked Wires Jewellery
Email: revwrapz@hotmail.com
Postal address:
17 Coolinge Road
Upper Maisonette
Folkestone
CT20 1EW
United Kingdom
We are happy to help with any delivery questions before or after you place an order.
Last updated: August 2026